Dismal pay with no benefits and zero communication to rater pool during the current health emergency pandemic - Test Scorer ETS Employee Review

2.0
25 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Work from home with great rater team and interesting topics to score

Cons

Minimum wage pay for raters with years experience. No respect for the important work we do for students and test-takers trying to better their lives. No benefits. No professional development opportunities. No raises. No effort to include raters as an integral part of the entire company team. Constant last-minute shift cancellations meaning they do not have a grasp on workflow needs. No communication from management about lost work due to the emergency health situation with the virus pandemic. We are left unable to proceed with emergency unemployment applications due to this negligence. This used to be a fantastic company to work for but pay has been more than cut in half over the past ten years while cost of living increases. Sadly, it is evident that management does not value their professional rating team.

Explore other reviews about ETS

5.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

ETS have a group of outstanding researchers

Cons

like all other industries, it has to face AI impacts

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

1
See reviews by: Helpful|Rating|Date|All