its OK ,could be better - Customer Service Advisor ESP Group Employee Review

Supportive Team Environment: The company fosters a collaborative and inclusive atmosphere, where employees feel valued and respected. It’s a place where teamwork is truly emphasized. Growth and Learning Opportunities: I’ve had the chance to grow both professionally and personally, with ample learning opportunities in my role. The management encourages skill development and provides constructive feedback. Great Work-Life Balance: The company prioritizes work-life balance, offering flexibility that has been invaluable in maintaining a healthy lifestyle. Transparent Leadership: Leadership is open and transparent, always keeping the team informed about key business decisions, including difficult ones like the upcoming redundancies.

Impact of External Factors: The recent changes in National Insurance rates have created financial strain, leading to redundancies. While this is outside the company’s control, it has affected job security. Limited Career Advancement Opportunities: In some departments, there seems to be a lack of clear career progression or opportunities for advancement, which could impact long-term motivation for some employees.

Work from home opportunity, lovely coworkers

lack of support. constant changing rules for managing calls. low pay for the amount you do. regular vulgar calls from customers