Terrible - Customer Service Assistant EG Group Employee Review

1.0
18 Nov 2024
Recommend
CEO approval
Business outlook

Pros

There isnt any pros reflecting back at the time i spent there (5.5 years as a student).

Cons

If you dont cover shifts, management will mistreat you. If you have emergencies, depending on your relationship with the manager, they will trouble you by decreasing shifts you would normally be given. There are also zero perks to the jobs, other than a generous 15% off at asda stores. The payrises are ridiculous, I even went from £8.20 to £8.21 one year. If your ever paid incorrect, the head office team will try to make you accept that they will pay you correct the following month. For 3 years they didnt employ a cleaner and had customer service staff clean toilets. The staff are never on time and will say that you cant leave site at the end of your shift until the next person comes to take over.

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EG Group Response
1y
Thank you for taking the time to leave us a review. We continuously work to create great employee experiences. Would you please consider reaching out to us at hrfeedback@eg.group HR Team

Explore other reviews about EG Group

5.0
26 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Laid back and easy job

Cons

Not enough room for growth

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

It's a job if you have nothing else

Cons

For the most expensive gas station somehow they manage to still be the lowest paid - only being offered a $1 raise for a leadership position when I have over 5 years of management experience is disgusting. They only care about getting people to sign up for rewards and will write you up if you don't get people putting in their number - they basically expect you to hold a gun to the guest head and force them to put their number in - district and regional management only care about juicing their bonuses while the rest of us struggle to pay rent every month - brought this up to regional manger over 3 months ago with a "I'll look into it" yeah right buddy..

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