Great co-workers but low pay. - Support Technician ECRS Employee Review

Thank you for your review. The Core Support team offers multiple incentive programs and clearly defined career paths with transparent salary ranges to recognize performance and support long‑term growth. Some feedback reflected perceptions of micromanagement and a desire for more hands‑on technical experience in day‑to‑day leadership, which led to clearer role definitions and stronger technical leadership within the team. Career development was further strengthened through the introduction of a Technical Support career ladder, regular one‑on‑one discussions, and clearer goal setting. Core Support developed a strong reputation for talent, to the extent that other departments were at times asked not to actively recruit from the team due to high demand for its employees. Notably, the President and several key technical leaders previously worked within Core Support, reinforcing its role as a foundational team within the organization, alongside ongoing efforts to increase visibility of Support initiatives and successes across the company.