8 Feb 2021
Dynamo Response
5yThank you for taking the time to post your review, after your departure from our team.
We take all feedback very seriously, and we note that you have several criticisms. We are always looking to improve ourselves as a company at all levels and it is good to take your thoughts on board.
It is important to note that there are often two sides to every story, and your experiences may not be shared by all staff. For this reason, we encourage our team members to raise such concerns through the correct channels whilst employed by us, rather than after subsequent departure.
As a multi-award winning business at the forefront of the mortgage industry in the UK, we have very high standard for ourselves, and the services we provide. For this reason, like many successful firms, we do have performance metrics & targets that we enforce. Whilst we use these metrics as data to help our staff improve and thrive, as a regulated financial services firm it is a legal obligation to ensure that our staff are monitored by management.
Sales based roles receive commission, for this reason some staff choose to put in some extra time to maximise their personal earning potential.
When staff depart our team, some may do so with a strong mutual understanding that it is best for both parties.
We thank you for your service and for your feedback, which we will take on board. We wish you all the best for your future endeavours.