I doubt the grass is greener at any other IT company - Instant Support Group Dynamic Edge Employee Review

5.0
20 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The people I work with at DE are awesome. The owners of the company care about the people and their teams, and care about their clients. They are open about the vision of the company. And for me, this is ideal. I feel like I'm helping grow a company, that I'm part of it, and not just an expendable worker. There are so many benefits to working here. Just little things that you will never find in other companies that will energize you during the day. But this company demands discipline and people who can self-manage to a certain extent. If you are willing to embrace that , and willing to learn from mistakes and grow as a person, which DE encourages, this company is awesome.

Cons

Cons mostly depends on the type of person you are and your position in the company. I don't like talking on the phone much, but my position requires it at least part of my day, so that's one of the cons for me. To come up with some negatives I'd have to get pretty nitpicky. But it's IT work, so it has some of the same pitfalls - you might have to work sometimes later than you would like, or you might have to deal with a frustrated user. Typical stuff. However, DE standardizes as much as possible so in general, those issues are more minimal than other situations.

Explore other reviews about Dynamic Edge

5.0
25 Feb 2025
Recommend
CEO approval
Business outlook

Pros

No egos! I enjoy working with my team and other teams within the company. Everyone is constructive!

Cons

The Nashville office is a little small/over looked compared to their main office in Ann Arbor.

4.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

-Many, many learning opportunities, you work with plenty of different systems on the help desk. -Great people on the team. -Great benefits. -Very good documentation and good IT practices. -Intuitive workflow with ticketing and documentation systems and their integration with each other.

Cons

-You need to be very committed and aligned with values and virtues to do well. -Pay is pretty low for how many systems and processes you are expected to deal with. -There's usually a very large backlog of tickets and many emergency tickets/calls come in that don't always meet hourly SLA due to low number of tier 2 techs. -Slow to fill positions, you take on more and more of a workload as people are removed/leave. -Oncall compensation is pretty bad, it gets really busy and you are scheduled more (previous con) and is a flat bonus regardless of time spent. -High expectations and could be more clear about warnings during monthly performance reviews. -Medium job security, I've been told by others that you get ample warnings about performance but that did not seem to be the case.

See reviews by: Helpful|Rating|Date|All