You'll be playing more than one role with inadequate communication and training - Customer Service Representative Dutchie Employee Review

2.0
25 Sept 2024
Recommend
CEO approval
Business outlook

Pros

good pay, great co-workers, remote, room to grow.

Cons

stressful work, not a lot of flexibility and won't give you preferred hours.

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Dutchie Response
1y
Thanks for taking the time to provide feedback. There is a lot of change in the cannabis industry, and our team comes together to navigate these changes with our customers in mind, to ensure we continue providing best in class products. We encourage all employees to work with their managers to take time away from work using our Flexible Time Off policy, and strive to create a flexible work environment. Some teams have more structured schedules to ensure we're providing the highest quality support for our customers.

Explore other reviews about Dutchie

5.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Fun place to work, interesting field and nice new tech stack, great coworkers, leadership is not half bad, most diverse workplace I've ever been in.

Cons

The work life balance can be great at times and bad at others. It is very team dependent though. Your requirements shift quickly. Obsessed with AI and optimization.

1.0
16 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From what I heard, it used to be a phenomenal culture, but I joined just a week or two after the first major round of layoffs. The hostile company takeover was soon to follow then many rounds of layoffs to come.

Cons

A couple of very large, public layoffs, but to later avoid press - the rest were weekly, but small enough to avoid public notice which meant they were never acknowledged even within the company. Working weekends and taking calls to your personal cell number at night for extra work is smiled upon. Company at a complete loss of direction and there seems to be no desire for actual data or for things to work. It's like they want more on paper to show investors or something - it's actually unbelievable how little the company now does while completely overworking everyone.

2
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