Not a fit for me. Hierarchical, micromanagement, outdated model and manner of thinking. - Senior Marketing Strategist Duke Health Employee Review

1.0
6 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Brand looks great on the resume, high recognizability. Learn nuances of an academic medical center (as opposed to community) and the unique culture associated w a top 25 US News & World Report Hospital. If you just need a job and a paycheck this is a great organization to "hide-out." Clinical research taking place is top-notch.

Cons

Very sterile work environment, no decision rights at any level other than senior management, executive leadership that's very arrogant and does not live the company values. Years of service determine position rather than talent and capabilities. The org gets low work place culture/satisfaction scores. The environment is tense and frigid. Marketing and communications dept led by very inexperienced senior leadership who redo/perform much of the frontline work. Sadly this neither a place I would choose to work nor seek medical care and that sincerely surprised me.

Explore other reviews about Duke Health

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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