Comfortable job made difficult due to management - Customer Service Agent Dublin Express Employee Review

- CSAs are left outside to work in the elements throughout the year - Management has no formal procedures despite been a large company by its revenue. - Lack of formal procedures are most visible in shift scheduling and holiday booking - Occurrences of booked days off being cancelled up to 3-5 days before named date -Disparity in communication between management and employees - Incentivize CSAs to heckle customers for 5-star reviews online.