Devoid of Ethics or Logic - Customer Support Associate Drive Sally Employee Review

Coming from a large corporate environment, it’s refreshing to be in a place where suggestions and feedback are genuinely welcomed and acted upon. Management is open to change and takes the time to listen to employees, improving workflows and creating a more welcoming work environment. They also promote from within, providing excellent opportunities for advancement.

It’s a fast-paced environment with a lot to manage, though the pay matches the level of responsibility.

The mechanics and shop staff are hardworking, helpful, and easy to work with. Across other teams, there are some smart, dedicated coworkers who care deeply about doing good work and supporting one another. You will gain exposure quickly and learn a lot, largely because you are forced to figure things out without much structure or support.

Leadership & Management Style Leadership is dominated by founders whose focus appears to be personal gain rather than building a fair, sustainable company. Management relies on intimidation rather than accountability: yelling at employees, joking about it afterward, and taking pride in being intimidating. Culture & Communication Communication is indirect and passive-aggressive; questions raised privately are often addressed later via company-wide emails instead of directly. Employees are frequently spoken over, mocked in meetings, or ignored. Leadership makes inappropriate comments about employees’ food choices and appearances, creating an uncomfortable environment that has driven multiple people to leave. High turnover is normalized and even joked about rather than addressed. Compensation & Growth Raises and promotions are extremely rare, and even minor compensation adjustments can take months. Requests for raises or PTO are often met with irritation, as though neither is truly earned. PTO & Benefits PTO and benefits have been cut multiple times. Employees are also discouraged from using their allotted vacation days.