Pros
Free drip coffee, free pizza Friday, cool/modern office and open work space. It should be noted that many of the reviews on here are as contractors (Drivers), pay attention to the corporate office reviews such as this.
Cons
Compensation for all Operations positions are grossly under market value. Feedback from Management is that there is no more money in the budget for raises. This is a very hard pill to swallow when you work more than 50+ hours per week, and then find out that many other departments employees are making 2X your salary, and not even working 40 hours a week. Don't plan on holidays and weekends being off limits for a Manager non-stop texting you about work, or to get on your laptop because that Manager cannot properly hire, staff-out, train, nor retain Support Agents for their team. There was more than one occurrence where I had to repeatedly ask this manager to stop texting me about work, because I was with my family on Thanksgiving. This was a regular occurrence during weekends. I have worked for a number of startups in various stages, the team at Dolly will tell you this is normal....it is not. If you do get promoted up the very short ladder available, more and more will be asked of you, which is great until you realize that you're doing multiple jobs responsibilities and not getting anywhere near compensated for your time and work. Unlimited PTO is completely false for the Operations team. In my experience, I was flat out denied a vacation which was for a friends wedding. I was also made to come in on a day requested off. These kind of things do not happen at companies that value people and their lives outside of work.