Great if you are desperate - Online Support Representative Dollar Bank Employee Review

2.0
27 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Works with you schedule wise and once in a position for a year it is possible to move to a new position.

Cons

Online banking does not work. Customers call in upset and you cannot do anything to help because the online and app have too many technical errors that are being ignored.They insist you make suggestions, but when you do, they are ignored. Every department is under staffed. Making more work for you. The schedules vary. This means you may work 12-8 one day and then 7:45-3:45 the next and then 10-6 the next.

Explore other reviews about Dollar Bank

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with

Cons

Parking is expensive to be in the office downtown

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Cons

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.

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