The golden days are over - Account Executive Docusign Employee Review

4.0
20 Feb 2022
Recommend
CEO approval
Business outlook

Pros

DocuSign is a great company. They treat their employees well, offer great benefits, stock options, mental health days, and are undoubtably the best product in the market.

Cons

Now is not the time to work in sales. Quotas are rising, territories are getting split in two year, seemingly year over year, and attainment is at an all-time low. DocuSign performed extremely well in the pandemic. However, continuing that growth at that rate was not realistic. Stock options are worth 40% of what they were due to management's inability to forecast our numbers. The commercial org is really strugglingly across the board. OTEs are already incredibly low for market standards - and no one is hitting quota. 1/26 reps in the commercial FinServ org hit quota in Q4 (across all segments). People are unhappy and are really starting to look elsewhere. I worked at DocuSign for two years. Year one, virtually no turnover. In the past 6 months, there has been a ton (and many more are on the way out.) There is no training program for sales. If this is your first sales job, it's sink or swim. Our CEO told the company all-hands everyone would be getting raises. In the next call, our CRO specified - "everyone but sales". This really set the sales team off. The MDRS got raises, but the AEs and sales managers did not. A relatively high performing MDR is out earning a commerical AE. Because of this, many MDRs don't even want to get promoted to AE - it's virtually a pay-cut if you're not an allstar AE.

Explore other reviews about Docusign

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

They are great in Managing their Employees

Cons

They are far away from me

avatar
Docusign Response
2w
We're happy to read your positive feedback about your time with us as a Data Analyst. Your review is appreciated!
3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Recognizable Brand, Accelerators to increase commission. Good co-workers. Product is widely viewed as the industry standard.

Cons

Expensive vs Competitors, Sales in certain verticals has becoming increasingly difficult since changes. Often sales reps are in competition with DocuSign's website/marketing initiatives which undercut sales opportunities and provide 0 credit to sales rep. Even though DocuSign does more than e-signature, it is widely seen as just a e-sign provider. Docusign is working to fix that.

avatar
Docusign Response
1d
Thank you for taking the time to share your insights with us. As our industry evolves quickly, it is important for us to hear detailed feedback regarding our sales environment and market positioning. We are always evaluating ways to improve the employee experience, and your review gives us some important points to consider. Wishing you the best of luck in your next venture.
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