Not Customer Focused - Customer Success Manager DoctorLogic Employee Review

1.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

My team prior to layoffs (besides the leader) was very supportive, collaborative, and overall helpful.

Cons

Unhelpful leadership, avoided customer escalation, no transparency

Explore other reviews about DoctorLogic

5.0
21 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Work from Home days, etc

Cons

Startups are never a boring ride!

1.0
2 Sept 2025
Recommend
CEO approval
Business outlook

Pros

A handful of smart, hardworking employees who genuinely care about the company and the clients. Good place to learn how to manage in impossible circumstances (if you survive long enough).

Cons

The company was acquired by Yapi, a struggling dental software business, and the result has been absolute chaos. Most of the staff were laid off, and the few who remain are left holding the bag with zero support. Leadership is dishonest and disorganized. Critical product issues go unresolved while executives seem more focused on cost-cutting and “restructuring” than building a future. Morale is in the gutter—people either quit or get laid off, and those left behind are asked to do the jobs of three people with no recognition. The new CEO has a reputation for dismantling companies rather than building them. That pattern is playing out here, leaving no sense of vision or stability.

3
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