Unbalanced Workforce - Customer Service Agent Dnata Employee Review

2.0
14 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Pros: Managers very respectful and helpful Are willing to accomdate your schedule Training is decent

Cons

Cons: Pay isin't enough No real benefits May or may not have to work on holidays Aircraft planes have terrible function Coworkers: Very unprofessional, very rude, gossipy, backbiting. Do not take their jobs serious. Do not care about the customers or their concerns and just brush them off. Prefer to be in their circle of friends. Pick and choose any customer to check in.

Explore other reviews about Dnata

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Just about unlimited overtime during peak season

Cons

Have to work in all weather conditions and managers have less power over schedules and pay. It’s really all cooperate that handles that

1.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Theres no pros to working here. Literally not one.

Cons

Where do I start? First, whoever does the hiring sells you a dream and how it’s such a great place to work and of course I know working isn’t supposed to be fun and you’ll enjoy it, but it should at least be bearable. At this company it’s not. They overwork you and underpay you severely. The GM would even tell you to do work that’s completely unrelated to your dept. HR is deplorable. I had to interview with a director of HR, and he was sitting in his backyard, feet plopped up on his table, leaning back, and conducting an interview. He couldn’t even answer my questions clearly. The GM was decent but that whole company is just awful. The benefits are horrible, HR always has an attitude and it’s just not an ideal place to work. Only accept this job to build up your experience and get out.

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