Used to be good place to work for- Credit Bustout - CPS Discover Employee Review

2.0
25 May 2022
Recommend
CEO approval
Business outlook

Pros

great benefits, pto and sick time

Cons

call center farm, you will not get off the phones 1 out of the 6 days you will be off the phone for about 5 to 7 min and then get a phone call but the other 6 days good luck back to back phone calls nonstop, managers and team leaders will say we will fulfill the discover promise this and that, that it will get better but we have been waiting a whole year and a half. if your bilingual they will take advantage of you, train you for 3 different departments and will pay you the same for just 1 department. your better off just signing up for just English. At this point you might as well apply for the customer service position since its the same thing.

Explore other reviews about Discover

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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