You always are told it's too good to be true....well it is - Senior Account Manager Discover Employee Review

1.0
6 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Good pay paid time off from beginning

Cons

Customers are very irate because you have to push promotions and ask them personal questions that we have no business asking, very stressful, management hardly shows appreciation....or is even there. They change things without telling the agents actually taking calls, they are very bias in call listening, no real order total chaos, your hired as m-f one weekend a month and end up only getting one weekend OFF

Explore other reviews about Discover

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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