Horrible Experience - Agent Discover Employee Review

1.0
1 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Benefits (401K), The company used to be a good place to work at but not anymore. Everything changed within the last year.

Cons

They only care about stats. I wasn't even able to go check my work because it will bring me down on stats while others went fast and got praised for it while making lots of mistakes. For example, once I got a defect because the agent that worked the case before me rushed and made a mistake, and then I was held accountable for not double checking the other's persons work. Of course I didn't have time to even check my own work! Also in the department that I was in, they treated us like little kids. Always made such a big deal about even taking a bathroom break. They lied to us, saying promotions were coming up while no one got promoted for another year. Horrible place to work at. They also forced the same people to work weekends and I was one of the agent so I always had to work the weekend and wasn't able to take off. There are lots of other cons but I believe this is enough to make anyone not want to work here.

Explore other reviews about Discover

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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