Allot of Autonomy - Department Head Digital Look Employee Review

Staff in London office are a very knowledgeable close knit team who work together well

All development and support run out of Madrid who place work and requests coming in from UK & US to the bottom of the pile. It takes days/weeks to get answers to simple questions leaving staff in the local offices to have to stand in front of clients repeatedly saying ‘we are still waiting for updates’. This also happens as part of the sales process resulting in lost opportunities. Loss of staff in UK over last 12 months has left no one with enough experience to support products the team in Madrid have no interest in picking up the support of development on legacy products. Levels of English in Madrid are ok but when something isn’t clear it more often than not results in an argument with UK staff being accused of failing rather than being asked to explain in more detail. Staff turn over is very high in the Madrid dev/support teams due to aggressive management people choosing to leave rather than face abuse.

Good salary and benefits package. People generally friendly and co-operative.

Poor communication and management. A failed attempt to integrate into its new parent company lead to senior management completely taking their eye off the ball which has resulted in poor performance and lay-offs. A few people have a very obstructionist attitude that prevents others doing their jobs properly - I understand their reasons but they have to understand they need to give and take more. Internal processes tend to be too bureaucratic and not fit for purpose.