Unqualified Leadership Is Slowing the Mission - Broker Manager Devoted Health Employee Review

2.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

Strong mission and solid benefits Passionate culture with lots of energy Talented individual contributors who genuinely care about members Great benefits and fast-paced environment

Cons

Leadership lacks deep industry knowledge, leading to unrealistic sales goals and unnecessary micromanagement. Culture leans heavily on enthusiasm and internal hype ("rah rah") instead of providing actionable broker support Leadership prioritizes "team fit and internal clicks" over broker impact — often at the expense of those doing the real work to drive revenue. Leadership behavior in meetings is unprofessional — frequent phone distractions and lack of active listening. Leadership lacked clear direction, memory and accountability of day to day activities.

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Devoted Health Response
1y
Hi there - thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time with Devoted Health left you feeling frustrated. Your feedback underscores the importance of strong, experienced leadership, transparent communication, and frontline support, areas we take seriously as we continue to grow. While we’re proud of our mission-driven culture and the passion our team brings to serving members, we also recognize that energy alone isn’t enough. Constructive field feedback, especially from those directly supporting brokers and partners, is invaluable. We’re working to improve our leadership development programs, re-evaluate support structures for our broker teams, and reinforce a culture of accountability and active listening across all levels of the organization. We appreciate your contributions during your time here, and we’re committed to learning from feedback like yours to become better leaders, teammates, and partners to our brokers. Wishing you continued success in your journey. Best, Jimmy Feliciano VP of Sales @ Devoted Health

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5.0
10 Jun 2026
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CEO approval
Business outlook

Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay, benefits and great hours. Lots of commission potential

Cons

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

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