- Most of the systems you will use in this role are dysfunctional or do not work, This includes state systems and internal DP ones that duplicate our work.
- With the above obstacle you are still expected to meet their pointless metrics that focus on revenue generation instead of actual person-centered case management.
- Disorganisation and frequent restructuring of roles: This resulted in CM's taking on more responsibilities and increased caseload beyond the 65 cap frequently.
- Aggressive union-busting: DP ran an aggressive and successful union-busting campaign. The messaging felt more intimidating than just informative due to how it was framed by leadership in the town halls. Matt stated that if employees can't handle the working conditions then this is not the right role for us and we should find a more suitable role- this was not an encouraging statement so I took his advice and left,