Pros
Dealer Car Search is an amazing company. We stick together, and we kick a**. It's not perfect, but I have really enjoyed the team of people that I get to work with while dealing with independent car dealers around the country. As a customer service rep, the job is pretty relaxed, because the worst thing I can tell a customer is either "it doesn't do that" or "I'll have to ask a developer." Everything else is just helping dealers navigate systems like Google, Facebook, and web browsers. Thankfully, no one has called in lately while trying to use Internet Explorer. Direct management is [chef's kiss] excellent, and coworkers are extremely helpful.
Cons
Dealer Car Search started to become more corporate a few years ago. Nothing drastic happened, but I think they are slowly killing the golden goose. DCS's claim to fame is our down-to-earth and technically proficient customer service based out of Louisville, KY. That is slowly shifting, and I sadly expect DCS to become "just another" website provider in the next 5-10 years.