The whole job is tricking people into giving you their information - Customer Service Representative Datalot Employee Review

1.0
1 Aug 2021
Recommend
CEO approval
Business outlook

Pros

The only pro was working from home. It was the worst position I've held in nearly a decade of working in Customer Service.

Cons

I wrote a 1,500 word email when I quit. That's how many it took me to explain to them how much is wrong with this job and their company. They don't provide anything of value. You will speak with random Americans who have no idea why they're talking to you, other than they made the mistake of saying online that they want insurance. You will get as much personal information from these people as possible. Then you will transfer them to an actual insurance company. If they stay on the line for 30 seconds you get like 20 cents. Meanwhile they get a lot more than 20 cents and on top of that they get to sell the information you harvested from the caller and you don't get any of that either. It is mindless, pointless, morally ambiguous work. You have to say you're from a different company every call because it's so shady they can't have just one name. None of the people you talk to are trying to call you on purpose. You can find better work from home positions for more money. Something that serves a useful purpose. Go elsewhere.

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Datalot Response
4y
Thank you for taking the time to share your experience. We strive to be transparent in every facet of our company, including setting the right expectations of what our Customer Service Rep role entails along with the respective pay structure. This role is responsible for fielding both inbound and outbound consumer calls across various sectors of the insurance industry, with our different brands being represented when we speak to the consumers directly. We appreciate your feedback and candor and if you’re open to sharing any further detail, I’d like you to reach out to me directly at ashley@datalot.com. Thank you.

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