Bad Culture - Micro Managing - Sales focus - Customer Success Manager Darktrace Employee Review

2.0
4 Oct 2023
Recommend
CEO approval
Business outlook

Pros

My CSM colleagues were great.

Cons

Very micro managing and sales focused. More focus on upsells and increasing revenue instead of building relationships and helping customers succeed and see value in product. Thrown into the deep end with limited training. Role not enjoyable.

Explore other reviews about Darktrace

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management available and ready for resources

Cons

No clear drive on goals for specific departments

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Learning and growth here are built on pillars, very well blended.

Cons

Company directive can be improved

See reviews by: Helpful|Rating|Date|All