Perfectly Toxic - Contact Center Administrator DSI (TX) Employee Review

1.0
12 Apr 2022
Recommend
CEO approval
Business outlook

Pros

There are some professionals within the organization. A lot of room for improvement. If you are innovative and great at politics you may be able to see your ideas become realities.

Cons

Accrued time off at 2 weeks per calendar year. Expensive borderline unaffordable/ high deductible insurance benefits. For office workers you will be treated to a stained chair and a small beige cubicle. The leadership in this company is anything but exemplary. The company lacks any formal processes, consistently gives vague and non descriptive change requests at the end of the day or worse end of week without any prioritization and requests spread across email, Slack, Hive, Domo, and Dropbox worksheets without containing accurate expectations or guidelines. If you ask for clarification you are labeled as lacking in job knowledge and will quickly damage your perception within the company. Nice to your face but incapable of communicating or navigating difficult conversations when necessary nor providing actionable feedback when requested. If you make a mistake depending on the magnitude you can be berated with foul language in public settings. If you have an arrangement to work remotely, don’t be surprised to be softened up with a team dinner before being pitched the idea that they want to pull back on their arrangements and have “everyone” return to the office. If you think a 1:1 is about goal setting, identifying wins and opportunities, or professional development you will be sorely disappointed. Prepare for a high pressure, thankless job and supporting inexperienced staff. It’s worth noting that if you go to HR after being exposed to work hostility your employment may be terminated within two days as mine was. Best of luck!

Explore other reviews about DSI (TX)

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits and hours

Cons

The schedule can be a bit different

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

DSI is a company with a family like culture. You get to connect and collaborate with others freely. If you're looking for growth, they practice what they preach, promote from within. I have several years with the company and look forward to many more.

Cons

None come to mind right now.

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