A joke - Service Desk Analyst DMI Employee Review

Upper management and lower management are truly inexperienced in my humble opinion. They don’t know how to properly lead a Service Desk to ensure they achieve the “high SLA” and other metrics they crave for. Service Desk Manager avoids accountability, lacks integrity and the ability to stand up for their desk. True leadership does not exemplify politics, hypocrisy, inconsistency etc. Working there was a hot mess express . Not because it was the Service desk and the task get repetitive but because of leadership. There is also a team lead there that has an extremely potty mouth. When I think of Servant leadership I definitely do not think of them. Servant (leader)ship does not divide the room with gossip. I have also been in the room countless times when I hear them interviewing people for Service Desk roles and the kind of questions they ask potential new hires are actually VERY unprofessional and I don’t see how someone like that could ever make it in an actual corporate setting but I guess since it’s at the Service Desk level it’s okay. Then again though if management had adequate leadership training they would know that that particular team lead shouldn’t be asking applicants off the wall questions they should ask. DMI needs to invest in leadership training for sure as it appears to be a common complaint in these reviews.