Pros
When you get onboarded, and even within training, you will be told whatever you need to be told to get you to not quit as you invariably begin to notice things are not what they seem and your gut is telling you to run. Only pros I can think of is they do provide a computer for work at home (only a computer though, no monitor, no keyboard, no mouse, no nothing else.) and they pay better than minimum wage (but lower than one would expect for the amount of input required from their agents, and well under the oft fought for $15 an hour, depending on what state you are in.)
Cons
Dishonesty to the degree of a military or corpo recruiter. For instance, “you’ll get a pay increase right out of training!”, thing is, they don’t tell you “training” lasts 90 days, not the 14 they initially say you will have. The training is 100% videos and self led materials. You have a trainer and a coordinator, but they do no actual “training” past answering a “why isn’t this module opening” question. If you are lucky, you are asked in the interview if you would be ok taking calls during the two weeks of training. What they don’t tell you until you are in is if you start on Monday, you will be talking to real customers, taking production calls, on Wednesday. Yes, you have a GE listening, and if you are lucky, helping, but it’s still you on the line with the possibly POd caller. You will be told you will have your GE helping for the entire two weeks of training, as you will begin taking half a day of calls starting day 3 or 4 of your training. You will have them for 3-4 days, in reality, and will be taking solo calls by the middle of your second week. As stated in other reviews, there is a HUGE emphasis placed on upsells. Almost as important as your ability to sell, you are told, is your handle time per call. Under 5 minutes is your goal to meet and you WILL hear from your “coach” (read:Supervisor) if you are not at 100% or higher on some metrics (yes, you are asked for 100% KPIs.) Package all of this with back-to-back calls (and I mean 1-2 seconds before your next call automatically comes in after the last one hangs up), and you will find you are setting yourself up for what can only be described as a virtual sweatshop environment. You are barraged with propaganda about how Dish is all about their employees, but it is lip service. Everyone you will meet has been at Dish for over a decade, and it shows. Extremely old fashioned management processes and thoughts about “employee loyalty” will put just about any newer employee younger than 30 on edge. The benefits are laughable. You can definitely tell that Dish has found the cheapest insurance packages for the company, which means the employees have to pay more for it. It’s not QUITE as bad as COBRA, but it is close. I could go on, but most have stopped reading this by now.
