Pros
I get to experience something new every day with different customers and installing on different type of homes. I also get to work alongside good hard-working people who express the same feelings about the company as I do, which makes dealing with everything a whole lot easier.
Cons
The main issue that I have with Dish is that the atmosphere and communication with Management needs to change. Management is really out of touch with what’s going on out in the field. When we try to explain the issues that causes us not to hit our metrics, their reply is “We’ll, look at that technician over there, he’s doing it and you should be able to do it also!” We’ll...Management needs to understand that sometimes you have your good days and then your bad days. To them, everything looks easy to do when it’s written on a Job Aid, but when you ask them to come out and put a tool bag on, they stare at you with a blank expression with fear in their eyes knowing that they can’t do what we do every day. The other issue that I have is that the IM (Installation Manager) is now informing us to lie and trick our customers into buying products from the Dish Home Services Brochure. We’ll, unlike him some of us have moral values and choose not to lie to our customers just to make a sale. I like to do things the honest way and if I get written up or fired for it, then so be it…at least I can leave the company with some dignity. Also, pushing sales have gone way overboard, each and every day I make an attempt to sell something to every customer and Management is still harassing me like I haven’t tried to do so all month. I have to hear about it every morning and also when I come back to the office at night. If they really want to see a sales boost, then Management should come out to the field and use their dirty tactics to our customers since I won’t be doing it. Also, let’s talk about politics. There’s been people let go within the last year and some of them didn’t deserve it since they had better metrics then some of the people that are still working here. At times, it feels like, if you’re not brown nosing or talking to certain people in Management then your job is at risk. Some of my peers have gone out of their way to purposely make small talk with Management everyday just for job security reasons and it seems to be working. In all honestly, I have no issues with following new processes or doing more additional tasks. It’s all about how you deliver the message of what we need to do and who it’s coming from. If any of my longtime FSM’s (Field Service Managers) wanted me to do something, I would have no problem with doing what they ask of me since I trust and respect them. For any other management that has come along, I can careless of what they ask of me since they haven’t built that trust and haven’t gained my respect. They have all come off in the beginning as self-centered and have not showed that they are truly there to support us.
