Pros
For anyone reading this, please keep in mind that negative reviews can come from call center employees that may deal with angry customers – and that would be tough for anyone to deal with! Of the 34k employees a lot of them are call center representatives as DISH keeps many of their call centers IN THE USA! As for other areas of the business outside the call center, there are many opportunities for advancement and there are always things to do. Additional responsibilities are given to those that want it and ASK FOR IT and not just because you have been there a long time or you think you deserve it. Your management will make a big difference into how you perceive the company and I am very happy with my management. There is a lot of freedom to provide suggestions and improvements to business processes, along with specialized skills training if desired. .
Cons
Work life balance can be tough, you are on email or via contact on the phone all the time which is why PDO time means so much to me. Weeks are easily 45-55 hours in the office, and that doesn’t include the time you are answering emails or working more at home. So when I have a PDO I want to be able to disconnect as much as possible so the cons to me are: PDO time does not roll over and PDO time does not increase much for tenured employees (2 weeks to start, 3 weeks at five years, no other changes) Yearly merit increases are a little weak at times No work from home (WFH) policy if you needed to stay home for a repair/DISH install or on severe snowdays Office equipment is a bit dated (buy your own chair if you want a comfy one)
