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      DHL

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      DHL reviews

      Massively KPI lead Bullyboy call centre environment - Customs Agent DHL Employee Review

      3.0
      21 Oct 2022
      Customs agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The German Father company DPDHL truly does care for its employees loads of benefits and a decent bonus and a decent wage

      Cons

      There are so many management levels reality to the people doing the actual job is lost! Most who did the job will admit they’re so glad that don’t have to do the Agents job! The job in truth it’s a highly skilled ever changing paperwork approval processor’s job that has ridiculously highly set KPI’s for quantity’s of files agents must complete each day whilst working in a strict bully boy style Call centre style environment where you get a strict 30 minutes allowance per day to go to the bathroom and make/fetch yourself a drink, 30 minutes unpaid lunch and 15 minutes paid vdu break these can be taken together which is needed because the canteen is 5 minutes walk from the departments!

      avatar
      DHL Response
      3y
      Dear colleague, We have read your feedback with attention, and we appreciate you taking the time to share it with us. DHL is focused on offering a positive employee experience regardless of the business division, location, or level in the company and we would like to hear from you more detailed feedback on what has happened so that we can shortly amend the necessary to earn a better review from you. Please reach out to your direct supervisor or your HR colleagues and we are sure they will transform the feedback into concise action that improves your work experience. We are confident we fairly retribute your hard work, your review has already made a difference! Take care, Your DHL Team

      Explore other reviews about DHL

      5.0
      1 Jun 2026
      Package handler
      Recommend
      CEO approval
      Business outlook

      Pros

      good job friendly people easy money

      Cons

      weirdo old men bothering you but that’s about it

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      DHL Response
      3w
      Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
      2.0
      22 Jun 2026
      Inventory specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay Monthly events to keep morale up

      Cons

      Very strict on punishment Did not get paid for my last week of work while I was employed there

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