awful micro management, very dodgy - Customer Service Cvent Employee Review

1.0
27 Nov 2019
Recommend
CEO approval
Business outlook

Pros

they give food drinks for free and pay for the social events/activities but in my opinion it wont make up the way the company is.

Cons

- They pretend to take care. - You need to pass the assessments during your training which will be in the USA - a lot of micro management, if you dont pass the scores of the 10-15 assessments (small phone and writing exam style) you are in trouble. - they force you to stay for 2 years, if you leave earlier you payback the training which is 5000 british pounds. - when the job was offered, the 5000 were not mention - be careful and read the contract, it was saying only 30 min lunch but they actually allow you to have 1h lunch. - they pump you with soo much information that not everyone can handle it( 4 weeks training in US and then another 3 weeks when you go back to the office where the job was offered) - even after passing the training, they still score you, if you are below 80% on cmr phone calls they fire you. - not everyone can handle the scoring pressure

Explore other reviews about Cvent

5.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture with lots of ways to learn.

Cons

I had no cons for this internship.

4.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work-life balance, decent benefits package, flexibility and control over one’s own schedule within reason. Majority of colleagues are fantastic to work with. Generally seems like they actually care about employees. Employee recognition is improving. For the role specifically, builds a lot of great soft skills that are transferable if there’s desire to move into other roles/depts.

Cons

Some aspects of benefits fall a bit short of what other large tech companies offer, but not terribly so. Putting a lot of emphasis on AI, which wouldn’t be a con if not for the uncertain landscape of job security and given some recent actions from other tech companies to fund their AI initiatives in favor of employee benefits. Promotions difficult to achieve at times even with proper performance. For this role, working with customers always has its difficulties and can sometimes feel like you’re the punching bag for things out of your control.

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