Great company and employees - Director of Operations Custom Communications Employee Review

Thanks for your feedback. I'm sorry your experience was not a profitable one... this business isn't for everyone. In reading through the "cons" I see opportunities to improve communication and gain some clarity. Vehicle wear and tear...we are very upfront and open about the primary contract qualifier being a work van or truck. There should be no surprise when the time comes to use it (to make money) & as with any other tool or equipment... maintenance is a logical progression from there... as well as the tax benefits that your CPA would do better to explain. Hundreds of companies & thousands of technicians operate similarly by providing their own vehicles... Uber being a recent popular comparison. What separates Custom Communications apart is we are willing to pay you more than anyone else for doing it. The vehicle concern is an industry standard in any contract relationship covering all trades.. In this... Custom is nowhere near alone. Custom does not "Train" contractors period. The way new people are able to get into this business is by utilizing the tens of dozens of senior contractors affiliated with us that are willing to mentor new contractors. Make no mistake we foot the bill... they are as happy to invoice us for the service as we are to pay it. When fully taken advantage of, the opportunity for you to learn a trade that can profit up to $70,000 annually in this case is basically well... free. We have contractors that are able to relocate all over the country using skills they were exposed to in their time fulfilling work for us. Reference review titled "Great Place To Work I had to Relocate..." It does in fact take 3 weeks to receive the first deposit. I've never enjoyed a revenue stream (including even those where I was an employee) that did better. Again, in this case contractors invoice Custom for fulfilling work... from providers that won't pay for another 3-6 weeks until after we pay the technician. I speak for everyone here when I say we take pride in that you received your first payment as scheduled... right at the 3 week mark. In this aspect Custom is at the very least maintaining the industry standard or even doing a little better. I am not the only one who remembers having to regularly "collect" on some unpaid invoices during my time as a contractor before Custom. In order to get full pay... Contractors receive full pay simply by qualifying to run the contract... again the vehicle and insurance. This is all it takes to receive industry standard pay and even slightly better. If achieving "A Level" "Master Technician" is what you are referring to then yes... to receive the highest industry pay far above and beyond anyone else for doing the same work... we logically expect a little more from the technician. To put this into perspective... We hold a handful of different contracts with different major providers.... this is literally the work we route to technicians. Obviously technicians need to be able to complete the work... be certified and cleared, right? This is really a "no brainer" & doesn't call for anything above and beyond yet... but read on. Lastly the SBCA exam (being an industry standard) is required and carries the only cost to technicians concerning certifications. When taken advantage of, the test pays for itself within the first 10 completed invoices. I encourage every new person in this business to complete the $95 online open book exam as soon as they are on their feet and running. It can enable a $20,000 per year increase in revenue, no joke. If you certify just let that sink in a moment... If... Remember nobody is forcing you... while your success is in our best interest and we'll do almost any and everything to help technicians make more money... this is your business. So, if you certify and become able to perform all work order types, & mentor new technicians from time to time... we pay out a lot more money as your score increases. Sometimes even double what the other guys pay. We are unabashedly proud of this achievement and the "Master Technicians" who regularly earn it. The kicker to reality here is that at any given time... Including the elite (the "Master Technicians") 40-50% of Custom Communication's tech force is invoicing at a higher rate than the competition is able to pay. Lastly we share your concerns with improving communication, awareness & finding more good contractors to join in higher pay. Thank you again for your feedback, I wish you the best.