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Thank you for taking the time to write a review on Glassdoor. It is vital for us to hear what we are doing well and what we need to improve upon. We are not used to receiving feedback that is so negative, and I'm disappointed to hear that your experience working here has been unsatisfactory.
I’m sorry that you felt misled about expectations for your role and performance. In our job descriptions and throughout our hiring process, we try our best to provide as much visibility into the day-to-day expectations as possible. While we do have a training framework and provide frequent coaching and mentorship, it sounds like there might have been some misalignment with your expectations. We will certainly take your feedback into account in an effort to improve our employee onboarding and training experience.
From your review, it appears that you were hired into a sales-oriented role. In these specific roles, we provide team members with frequent feedback, check-in sessions, and training resources. In the weekly check-in, direct feedback and recommendations are provided in order to help each team member understand where they’re excelling and where there is room for improvement. We do understand that this direct style of feedback might not be a fit for everyone, especially if the team member is new to a sales-oriented role.
When team members are experiencing trouble or are not meeting expectations, we provide them with more resources, additional coaching, and a plan to improve their performance. We acknowledge that this approach may or may not work for all team members, but is common practice in sales-oriented roles. Especially during times of the pandemic and economic uncertainty, we needed to have difficult conversations and make difficult decisions when team members were not meeting these expectations or not performing, and it sounds like you may have been directly affected by this or did not agree with our approach here.
Lastly, you made an interesting note about working 9+ hour days. At Cuseum, we value the health and welling of our team members and do not and have never had this expectation. As a startup, we sometimes need to work more than your typical “9-5” job, but there is a culture of balance and understanding, especially as we have team members with different schedules, approaches to work, and stages of life (e.g. raising small children, studying, family, etc.). As a remote-first team with team members around the globe, we focus on results and are extremely flexible.
On any account, I see that you had a very different experience at Cuseum, and I appreciate you sharing your perspective with us. I’d welcome the opportunity to hear more about your time here and your recommendations on what we could do differently in the future. My email is brendan@cuseum.com, and my door is always open for my team, past, present, and future.
Thank you,
Brendan Ciecko
CEO & Founder
