At the end of the day you are just a number - Cx Agent Curve Employee Review

At the end of the day you are just a number. From one day to another you will get informed that you will need to work back to back 12 hours shifts due to high backlog without asking you if you can schedule your life around it. If you can't make it the door is always open to go.. The same applies to the targets and metrics that you must achieve on a daily basis in order to keep your job. The asking targets were increase by almost 50% from one day to another. If you couldn't hit the new targets within the first week, your job might be at risk they said.