Pros
If you are looking for adventure in your job and diversity in work load this job has plenty of both. You will definitely get to travel around a wide, and visit places you probably wouldn't normally visit. You will get to work on all sorts of lift trucks from motorized pallet jacks to massive diesel powered forklifts. A tech could also be needed to service scissor lifts, floor scrubbers, barrel tippers, etc. The company supplies a service van that is well equipped for working on industrial equipment. You will have to buy your own hand tools, but Crown has a tool loan up to $5000 at 0% interest that you can use when you first come on board. The benefits were good, and there is college reimbursement. The company has a window of what time you need to arrive at your first company, but as long as you arrived within that window start times can be quite flexible as long as you put in the required hours. Communication between workers and management was good. If advice was needed whether it came to technical or clerical questions there was always someone who could answer them. When it comes to making mistakes I thought management handles these cases well. They will explain where you mess up, and will give you a course of action to prevent further mistakes. I have made plenty of mistakes in this job, but I was given second chances to make things right. I did enjoy working for this company, and the only reason I left was due to a drop in work in our region due to customers implementing COVID restrictions.
Cons
If you are used to only just working on equipment in a shop environment be prepared to deal with customers. Although your field service manager does handle customer concerns you will be the first line of communication with a customer. You will need to set up appointments and be in communication with customers such as giving updates. There will be plenty of learning opportunities to work on how to communicate with customers and plenty of mistakes will be made on the way. There will be plenty of "paperwork" involved in this job along with working on equipment. You will need to learn how to balance time to work on lift trucks, do paperwork, communicate with customers, and be a part of weekly meetings. Scheduling your time is a week by week case; you will need to plan ahead of time to make sure you are efficient with your time while keeping customers happy. With that said I did find balancing all of this to be a bit stressful, but I was told by superiors that it can take over 2 years to really get use to doing all of this which I would agree with. On another note, I did feel that the compensation may have been slightly low, but don't forget that you will be driving a company vehicle which will save a lot on fuel and maintenance. Be prepared to drive up to over an hour away from home sometimes. End times are subject to change depending on how long it takes to fix a piece of equipment.