It Feels Like No One is at the Helm - Anonymous employee Crown Castle Employee Review

1.0
22 Jun 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They offer good benefits for health insurance

Cons

High stress. So much talk from leadership but no one believes it anymore. I was always proud to go to events and represent the company everyone wanted to work for. The culture was great and I felt like I really mattered and what I did made an impact... Not anymore. Last year, our company laid off so many people. The knowledge that left our company with that layoff is still felt as people scramble to fill in the massive craters left in that layoff's wake. The psychological ripple affect has left so many of us wary of Crown's leadership. To say it has been a nightmare wouldn't even begin to describe it. The workloads on those of us left has more than doubled and we're told this is the norm now. On top of the additional workloads, KPIs have been tightened. Management continues to glaze over the fact we can't maintain this. In my department alone, we've had an unprecedented amount of people "abandon ship". There are openings for their replacements but no one is applying. It's really sad to see this company go from what it used to be to what it is now. I too am looking outside of this company because I'm tired of bailing water that's pooling faster than I can bail. I can honestly say I wouldn't recommend applying here under the current regime. Its clear the people who have helped carry this company don't matter to the current leadership...

Explore other reviews about Crown Castle

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

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