Good pay, no job security - Technical Support Engineer Crossover for Work Employee Review

3.0
23 Jan 2023
Recommend
CEO approval
Business outlook

Pros

- Decent salary (if you live in LatAm) - Weekly pay - You don't need that much experience to enter - Remote work is always a plus

Cons

- No job security, you can be dropped at any moment with no warning. - Extremely high rotation, most of the people that were there when I joined had already been replaced by the time I left. - Ever-increasing goals that get harder and harder to meet within your normal shift. - No communication with your managers, I only heard from them when I was assigned to their teams. You will also get reassigned to new teams very often, for seemingly no reason at all. - No benefits (you're a contractor). - You have to install their tracking software on your own computer.

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Crossover for Work Response
3y
Thank you for sharing your experience. It's great you were happy with your compensation while you were employed with your company. We can't speak to what you're calling high rotation, as we don't know the circumstances related to the people you're speaking about. However, we can say that we have very high standards, finding the best of the best for our clients, and are transparent about those standards through every stage of the process. While we aren't able to address your concerns about communication directly, as it appears you may have been employed by a company we recruit for and not Crossover directly, we'd be happy to pass your feedback along if you'd like to share more information. You can email us at humanresources@crossover.com.

Explore other reviews about Crossover for Work

5.0
24 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Remote work ability was nice!

Cons

Some shifts were rigid for emoloyees

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Crossover for Work Response
11mo
Hey, thanks for the stellar review!
2.0
30 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
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Crossover for Work Response
7y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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