Not for the faint of heart - L2 Support Crossover for Work Employee Review

3.0
10 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Fast pacing environment. Payment in USD. Money is good, very good. Paid by the hour (I find this an advantage). They pay overtime if justified (Sev1 issues). Remote Work (can work from home). You can learn a lot, in very short amount of time. Teammates are (mostly) great.

Cons

- Fast pacing environment (sometimes too fast to catch up). - Rules and process constantly changing, sometimes with little or no sense. - Every company unit seems to be at war at each other: cooperation is hard to achieve. - Upper Management is mostly not accountable for their mistakes: they can disband an entire department because of a manager's mistake. - Ownership of mistakes is hardly seen because of the above: nobody wants to be accountable. - I've seen co-workers getting fired without possibility to dispute. - While a remote work, you need to setup a homeoffice with certain criteria. - If you live in a noisy area, you would not be able to work as an L1 or L2 as they will fail you for the background noise. - You need to have a solid hardware to be able to work with the company. If you have an old cpu, slow and with little memory, you won't be hired. - Timecontrol has been hardening up because of the abuse of some lousy employees, affecting us all. From 1 or 2 screenshots every 10 mins, now we use a full monitoring tool that measures everything we do (Fin). This tool causes additional overhead to the CPU load. - Company avoid paying for tools: you are mostly using free stuff. If you are using a private tool to perform a task, even when it facilitates your life and increase productivity, it's all on you. - During shift hours you PC belongs to the company. You cannot check personal stuff while on shift / running the time control software. - They run CCAT tests every 6 months: they want people to be at their best. If you have lost the edge and you fail one CCAT, you are out. - Fast profit seems to prevail over long-term profit. So, they run on minimum personel for running critical tasks and often issue are attented only if showstoppers because there is no one else available. - This should be a remote work, but in practice, this is far from it: this is a traditional "contract" job done remotely.

avatar
Crossover for Work Response
6y
Thank you for sharing your thoughts. We are happy to see that for the most part you are enjoying your position and the benefits of working for Crossover. There is a lot to digest here. First, we are happy you were able to list some Pros. As for the Cons, since each Business Unit operates independently from each other I think each experience here will be a bit different. Our tests and time tracking tools are the best way we have found to provide consistency across all of Crossover. While we don't see this so much as strictness, it does set a baseline for our expectations of all partners across any team. We appreciate your feedback.

Explore other reviews about Crossover for Work

5.0
24 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Remote work ability was nice!

Cons

Some shifts were rigid for emoloyees

avatar
Crossover for Work Response
10mo
Hey, thanks for the stellar review!
2.0
30 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
avatar
Crossover for Work Response
6y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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