Dont do it - Retail Support Crest Financial Employee Review

Nice people and lots to learn

Growing pains and lots of changes

Co-workers are helpful and friendly, energetic environment, because its a small call center everyone knows each other, mostly flexible schedules, clear expectations (attendance, commissions, etc), casual dress (jeans, t-shirts, tennis shoes), holiday activities, paid time off (after first 90 days), company meetings once/month, plenty of parking, get to talk to people all over the country, get to help people who have bad credit/no credit that need necessities such as furniture, tires & rims, etc.

Calls are challenging at times... People get upset about their purchase because they didn't read the lease agreement & fine print, some days you take 30 calls, other days you take 100, insurance plan is no good, they are constantly changing the commission scale by making it harder to commission, customer support management is not trust worthy (the team leads are awesome but not the head managers), gossip spreads like wildfire, if you are related to someone in management you have job security, Crest suffered a huge layoff & none of the family members/friends were let go, I don't feel as though they favor hard workers who come in and do their job -- only the people that "suck up". Customer service management doesn't take the time to sit down with you & have a conversation if its in regards to something important, they communicate through Google Chats or e-mail.