Pros
- depending on the team, culture can be great - the events team is amazing and throws incredible parties - workplace services generally quite responsive to requests on snacks, drinks, etc. - awesome coffee bar
Cons
- incredible amount of politics. I've had people (all very high level) tell me the company was like "game of thrones, kill or be killed", "you can never succeed," "this is my territory back off or I will block everything you try to do", "what you're working on is worthless", go behind my back to tell my bosses I wasn't doing a good enough job and they should take over, and bad mouth me and my projects simply to prioritize their work to the extent that multiple other people have apologized for their behavior subsequently - lack of long term vision. We make money when we help our members and our partners, but we've lost sight of who are members are and how to innovate to scale our business and are instead copying existing business models to try to grow and running into the same problems year after year - lack of member focus. I have never seen a company that talked so much externally and at a high level about caring about members increasingly become willing to sell them out to make a quick buck today. Features that actually benefit members are never prioritized, because people here make no effort to truly understand our largely lower income member base. - lack of cohesion, on a leadership level and throughout the company. This is evident in all the other reviews hat talk about how much policies differ across departments and teams . Due to the politics, there is incredible infighting and sabotage to the extent that tons of resources are wasted in the process, features take months longer to launch because people are constantly being reprise irised across projects. Even though we've changed to a matrixed (something senior leadership scoffed at before, by the way) org, that still happens to key eng teams and important projects are delayed 8+ months (not kidding!) - lack of career opportunities. Related to politics, the only way to get ahead is to play politics. People get promoted quickly if they fight for prioritization and resourcing and block everyone else out. Or if you know someone high up. No wonder company is a one trick pony. - lack of understanding of the business and market. People compete with each other so much they don't realize their real competition is external. The credit score model is dying fast, what will we find to really grow that? Very few people think beyond the internal game of thrones to the greater battle beyond - kind of like cersei.