A great team doesn't fix poor leadership and low wages. - Furniture Sales Associate Crate and Barrel Employee Review

2.0
7 Jun 2016
Recommend
CEO approval
Business outlook

Pros

There are some amazing team members and talent at this location, but that's about the only thing this location has going for it.

Cons

If you're looking to make money, look elsewhere. The compensation is horrible, it's barely a living wage. Maybe as a sales associate you make a decent wage, but working on commission is pointless. As a new furniture associate you receive a stipend for your first year, which means every 4 weeks, whether you make your commission or not, the company will top you up. However, you're only making a very minimal commission % until you reach the predetermined goal, than you'll make an additional (it's not by any means substantial) commission on anything over that, ps, it resets every four weeks. You're better off going to competitors in this market who will start you at 4 or 6% commission. This pay structure is not competitive at all, and the starting base wage is pretty pathetic. The store is not effectively run. And the expectation of the furniture team, when compared to the wage we're making, is actually ridiculous.

Explore other reviews about Crate and Barrel

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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