Pros
Free cable wasn't worth over 15 years of lost opportunity. See the long Cons list.
Cons
1) Metrics aren't evaluated with consistency- people saw that what "Meets Expectations" one year was changed the next year on a whim, in favor of the company. This was strategic to get people to not be able to make the move to a different location (12 of 19 call centers are closing). 2) Management can't connect on LinkedIn.com- it's against corporate policy to be a referral, which is a strain among co-workers when they can't see their boss the way they once did after being denied "a friend request" on a professional website (multiple people are talking about this cultural issue). *Also, this will hurt you when trying to look for work outside of the company, when you can't use your supervisor as a reference.* 3) Company is private and shedding perks left a right and the company will surely do this much faster and without notice (as compared to a publicly trader company) than other companies in recent years. 4) No internal advancement- the percent of employees growing with the company is astoundingly low- HR hires outside of the company and this is a major mistake (rehiring more often than necessary). Hiring within is not a culture here because they don't want to give a raise- this is evident in other reviews on glassdoor for Cox. 5) Pay is sub-par for the telecom industry and those that are looking to keep a job must take a pay cut to a new city (15-25%). Oh wait, that isn't all, you must have to reapply for your same job.