Great place to work and have fun! - Customer Service Representative Cox Communications Employee Review

3.0
12 Jan 2009
Recommend
CEO approval
Business outlook

Pros

To gain the benefits of working with a communications provider while learning more about the industry. There are deep discounts made available to your bill if you're within the serviceable area and it's easy to change between customer and employee accounts. When new products or services are being tested employees receive them along with the demonstation regions so you get a first hand look at new offers.

Cons

Very competitive industry and interaction with customers outside of the work place. Many will ask of your assistance on troublesome issues or request discounts in services. You're looked upon as an inside help line and crutch.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

See reviews by: Helpful|Rating|Date|All