Pros
Difficult to come up with pros at the end of my 2 yr tenure. At the beginning however, training was terrific, top and middle management were super and compensation was great as long as you worked hard. Quotas were reasonable and again, as long as you worked they were attainable. Culture for a call center was good too.
Cons
Once the Las Vegas office went along with the rest of the country as far as salaries, quotas, etc, this place became a nightmare. Salaries were raised but commissions were cut (anyone that's a GOOD salesperson isn't working for salary). All new management was brought in and with email them the friendly culture of the center went right down the toilet. Shifts were crazy..(a week would consists the of 3-10 hour, 1-6 hour and 1-4 hour shifts with split days off?!?!). They then started only hiring through temp agencies so that they wouldn't have to pay benefits! It got so bad that 80% of the people that had been there for 5-10 years left because our insurance and benefits kept going up and our compensation kept going down!!!