Wake up there are great ideals frrom front line - CST III Cox Communications Employee Review

4.0
21 Oct 2008
Recommend
CEO approval
Business outlook

Pros

Local even though they are a big corp. Employees are proud of what we do and the services that we provide locally. Good benifits.

Cons

new people promoted before they should, middle managment does not listen and some are scared of management in other departments. Management does not know what the other is doing and causes tons of problems. Politics among departments that work together, supervisor's that should be in the field learning instead of supervising.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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