Shocking - Customer Service Representative Cox Automotive Employee Review

1.0
16 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Staff members on the team were lovely.

Cons

Managers appointed team leaders who have no clue how to speak to people. Disclosing medical information to other staff members which should be confidential. Poor wage. Team leaders taking hours on personal calls in the office distracts you especially when shouting and swearing.

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Cox Automotive Response
4y
Thank you for providing feedback. We're sad to hear that you had challenges with your manager during your time at Cox. That is never the experience we want to create for our employees, and we will pass your feedback along to our leadership team. We're always striving to be better, and your feedback is a vital part of that. We wish you the best of luck in your future endeavors.

Explore other reviews about Cox Automotive

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities to learn the latest tools and technologies

Cons

there was some travel involved and i hate to fly but wasnt too bad

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are good. PTO Day 1.

Cons

No advancement opportunity. They claim they hire internally, but they don't seem to adhere to that. Out of nowhere, hours were cut from 40 hours to 32 for our particular shift due to "business needs". However it seems like we are rarely caught up at the end of the night. The same position on another shift did not lose nearly as many hours. Then, there was a location wide meeting where they bragged about record sales and record profits. Seems pretty insensitive to do in front of employees who lost over 20% of their pay. The manager comes off as completely harsh and rude. When you fill out a survey stating facts, they are met with a dismissive tone followed by, "you know this is not true". Training is non existent. Other underpaid employees have to train you so it's like a game of telephone where the training contains just a little less information or a little more incorrect information each time. Pay for other positions in the organization is below average. When applying for those positions internally, they want to base pay on your current role instead of based on qualifications for the job being offered. There is a pay range listed for jobs, don't expect to get anywhere near the top and you are LUCKY to see the middle of that range. Pay raises are not anywhere near inflation rates, so if you stay more than a year you are losing money.

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