Pros
Beware of polarized reviews, if you're reading this comment. Read a few more and make your own judgement on positivity/pessimism based on the sum of reviews. Not just this one. Coveo is either an incredible or a terrible place to work. Coveo teams are each isolated with their individual culture which means pro's and cons vary widely. It's in the most part a good place to be an intern or start out a career. When learning the basics you get many opportunities to reinvent the wheel and experiment with data that comes directly from customers. Overall the further away your are from upper management the happier your experience here will be. If you're hoping to move up the ladder accept the narrative. It remains semi-logical just don't think about it too much at night when you try rationalizing it. As long as it's not a paid tool, incredible flexibility restrictions are almost non-existent on what you can do on your laptop or in the development environment. Flexible work hours and your manager has the freedom to approve some decent benefits like sport expenses, internet fees, catering, time off or a small stipend for equipment (still owned by Coveo). Recruitments approach for R&D shines for inexperienced, passionate and non-traditional individuals. Some genuinely amazing people to work with. Also a great place to get a fancy title for non-R&D departments.
Cons
Historically a compelling product, but many smaller competitors are rapidly overtaking Coveo and crucial players are offering competing services at a fraction of the cost. Read up the last 4 years of : - Gartner Magic: Quadrant for Insight Engines - Forrester Wave: Journey Orchestration Platforms As the CEO frequently says "Coveo competes where it chooses" and this is in a new market category where one for one comparison is harder if not impossible. Cue Coveo-2021; the market leading "Relevance Engine". Coveo excels internally and externally at operating an active advertising campaign with the company rebranding every time they drop too low in a specific category. Internal Coveo Wins emails on signed deals are filled with information on the deal. Especially the often blank “competitors” section. Either Coveo doesn't compete with anyone or Coveo is better than nothing. Strategy wise Coveo is a sales-led growth company regardless of what management is selling. You'll see their strategy du jour driven by buzzwords like "Revolutionizing AI", while their customers loudly complain on unfulfilled promises. But it's not an issue since they're locked in for 3 year deals. Coveo likes to be the pride jewel of Quebec City and with an excellent history of Quebec pride. Sadly this comes with most of the stigma that a xenophobic Quebecois also has. CEO enjoys vital connections with the premier of Quebec and openly critics other tech business. You can see the premier laughing in Press Conferences about the Coveo CEO being on his hot dial list for goverment incentives. CEO also excels at landing deals by tapping into his network and changing company priorities any time for a nice logo. If only these priorities wouldn't be shifted yet again a few months later. Compensation wise you'll have incredible Quebec offices, pretty typical Montreal tech office. You might ask why the office is part of compensation. Internally, the identical question exists, especially during Covid. Salary wise, expect to start low. If you negotiate for a higher starting salary, expect to be held back for raises. Compensation/stocks are extremely taboo within the company. Stocks are maintained within a few "Good to be us" hands of like-minded folks and investors like the Qatari government. Coveo has its reasonable share of work martyrs, workaholics and toxic coworkers (equally known as Coveo MVPs). This is all veiled as a "startup" culture. Work-life balance is tough with exhaustive hours for those who care about doing the right thing. Transparency is the enemy. Don't expect to be informed on why you're doing your work and believe in your direct supervisor. On the flip side, there are the Coveo untouchables which hardly seem to accomplish anything. And without any senior staff, the company reinvents the wheel constantly. The Ivory tower effect and warring factions are rampant. Voicing dissent is accompanied with smiles and encouragements to fix the issue yourself and you should feel fortunate to have a job during Covid. Management believes all their concerns will be resolved once they get back in their offices since dissent is always due to Covid and never their poor management skills.
