Great company, but one department needs an overhaul - Operations Associate Counsyl Employee Review

Leadership in the Billing Operations department is downright incompetent. Management completely lacks any understanding of day-to-day operations of the team and is incapable of being a resource their employees. They put no effort towards connecting with the team and expect people to continue to be happy regardless. They are unable to accept criticism and often disregards professionalism when handling tough workplace situations. Most people who've left the team cited poor leadership as the primary reason for leaving. I would have a much brighter outlook on the team if it were under different management. There is little to no career trajectory in medical billing, and management doesn't care enough to help everyone grow in their roles. No 401k matching