Pros
• You will gain good experience. Leverage it for your career • Field Tech got a gas allowance • Office had a bidet • Some clients were nice
Cons
• You’re expected to be at the company's beck and call but you will receive zero compensation for any overtime worked (and you will work overtime) • No benefits. Zero PTO in your first year and it's low after that. No health care. No vision/dental. Three sick days. THREE. • If you do get sick, even covid, you’ll be put through the ringer regarding company needs. And if you’re “really” sick. Try your best not to get sick. • Again, no health insurance. Goes along with the don’t get sick thing. • Immediate supervisor micromanages. Will continuously check in, or literally breathe down your neck, every 30 minutes if you’re on help desk, about what you’re doing. Even during client calls. • Management doesn’t believe in slow periods. You are always expected to be busy no matter how many tickets are handled or projects you have running. Look busy. • Management will not take the lead when there is a crisis or big screw up (power outage or servers go down.) Help desk is expected to figure out what happened in the dark while users are calling in panicked. Management will however come out after two hours without comment and sit in a chair in the middle just to make sure people are taking tickets. • This company also does not have an HR department • Pressured to make friends with coworkers or go to company parties. • Either will not give out raises or they’re so low they stay below inflation. Entire team is paid below market value. • You will be told you will be taught what you don’t know but often you’re only told once and expected to know and if you ask a question afterward it’s very condescending to get an answer. You’re mostly sent to fend for yourself. • You’ll be grilled if you’re a few minutes late. But the manager will arrive 30 min to an hour late sometimes.
