Apathetic Leadership and High Turnover - Copywriter CopyHouse Employee Review

2.0
4 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues who are nice and easy to work with. Fully remote, no pressure to be in an office.

Cons

High turnover. Not including redundancies and terminations, 15+ people quit over an eight months period. Limited career progression for most. It seems the closer you are personally to the Founder the better chance your role has at progressing and growing at Copy House. Salaries are generally low and not aligned with experience resulting in salary inconsistencies and discrepancies between the team. Apathetic leadership. When people are leaving the business (even if made redundant) the leadership team no longer acknowledges them during their remaining working days. No thanks, no goodbye. It comes across as very cold and unprofessional. It’s not something you expect from a small agency that prides itself on “employee well-being” and creating a positive company culture.

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CopyHouse Response
3y
We’re sorry to hear that you had such a negative experience. We have made several changes since you left back in August and are always looking for ways to improve. Some of the initiatives we’ve rolled out have included a 4-day work week, mentor scheme and annual bonus (as we recognise that all of our people contribute to our success). We’ve also hired a Content Director (in May) who oversees the creative team and ensures everyone has a learning and development plan. He has a dedicated budget for investing in their growth and development and oversees their career trajectories. Looking back, almost everyone who has been at CopyHouse for more than a year has been promoted at least once. We also have a Head of People who regularly reviews salary levels to ensure it matches industry standards and is fair across the board. These reviews happen quarterly. Altogether, these changes have positively contributed to create a good retention rate with few people leaving within the last six months. Thank you though for your feedback. We’ll take it all onboard and look for any other ways we can improve (in addition to the above).

Explore other reviews about CopyHouse

4.0
9 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team and flexible work culture.

Cons

Bad pipeline lead to lack of work.

1.0
13 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lovely team. I’m still in touch with most of my former colleagues.

Cons

The salary was so far below industry standards that I got an £18,000 pay rise moving to an identical role in another organisation. Instead of promoting based on merit or experience, you were made to dance like a monkey for the “privilege” of a better role. Bizarre CEO personality cult. No idea what that was all about, because it certainly wasn’t deserved. While I was there, she spent most of her time shouting at clients, complaining about the IRS and country-hopping around South America. I eventually resigned and nobody in senior management spoke to me during my notice period.

3
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